NDIS FAQ

NDIS – Frequently Asked Questions (FAQ)

1. Can I use my NDIS funding to purchase Evoke Australia kits?

Yes! If you are Self-Managed or Plan-Managed, you can generally use your NDIS funding to purchase our craft kits under Core Supports or Capacity building depending on how it aligns with the participants goals and plan.
(Unfortunately, we cannot supply kits to NDIA-Managed participants at this time.)

2. How do I place an order with my NDIS funding?

It’s simple:

  • Order through our website as usual.

  • Choose “NDIS Payment” at checkout, or select "Pay Later" if offered.

  • We’ll send you an NDIS-friendly invoice with all the information you need to claim or forward to your Plan Manager.

3. Do I need pre-approval from the NDIS before ordering?

No pre-approval is needed for most Consumable items like ours!
As long as the kit supports your NDIS plan goals (e.g., fine motor skills, sensory regulation, independent living skills), it can usually be claimed.

4. When do I need to pay for my order?

  • Self-Managed Participants: Pay upfront after receiving your invoice, then claim the amount back through your NDIS portal.

  • Plan-Managed Participants: We send the invoice directly to your Plan Manager, and they pay us.

5. What happens if my Plan Manager needs more information?

We are happy to help! If your Plan Manager needs extra details about our products or how they support NDIS goals, we can provide a product breakdown or letter of support upon request.

6. What budget category do your kits fit into?

Our craft kits are generally claimed under Core Supports – Consumables or Capacity Building.
(If you are unsure, please check with your Plan Manager or Support Coordinator.)

7. Can you customise kits for special needs or sensory sensitivities?

Yes! We can often adjust fragrances, colors, or materials to better suit sensory needs.
Please contact us before ordering if you have specific requests.

📞 Still have questions?

We’re happy to help!
Contact us at info@evokeaustralia.com.au